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Create an receiving Conference

In this section you will create a conference that will be used to receive all incoming IT Work Order requests.

Create a New, Unpublished Conference

  1. Create a new conference named "IT Work Requests"
  2. Assign an Icon of Choice
  3. Set the permissions so that the conferences is not published in the directory

Upload Resources to the Rules Folder

  1. Click on the Rules Button on the Permission form to open the rules folder
  2. Upload your saved IT Work Request.rez and the provided ITRequests.jpg image file to the folder
  3. Close the permissions form for the conference
  4. Open the Conference to push out the resources to your logged in client

Set the more permissions

Open the permissions for the conference

  1. Drop down the "View, Message options, Approval, Size limit and Expiry" disclosure triangle
  2. Set the view to "Use View from Server"
  3. Set the form to use to your "Custom IT Work Request" form
  4. Set the Reply Preference to "Reply Sender"

Set View Properties for Upper Pane

Open the conference and:

  1. Split the conference horizontally
  2. Set the top pane to view by Icon
  3. Assign the ITRequests.jpg image as the background graphic
  4. Set the text as transparent

Set View Properties for Lower Pane

  1. Click in the lower pane and choose to edit the View Properties
  2. On the Lists tab, check Variable height rows