	End User Training
	This popular entry level course provides extremely high value to all FirstClass users, management, sales, administrators, FirstClass Consultants, and support personnel.

Course Code

T89-FCUser

Cost

$495 US (plus all applicable taxes)

All FirstClass training courses include courseware in the price of the course.

Length

1 day

Course Summary

This course exposes participants, through a series of practical lessons and interactive exercises, to the rich features and flexibility of FirstClass on its various platforms including, PC, Mac and Web.

Including in-depth lessons on customizing, communications, conferencing, and collaboration, among others, this course will fulfill any user training requirement and serve as a vital basis for any advanced FirstClass course.

Course Benefits

The benefits you will gain from participating in this course include:

Orientation and personalizing FirstClass
Messaging and communicating
Calendaring and event and task scheduling
Asynchronous (conferences) and synchronous (chat) collaboration
Web communications and calendaring

Course Content

The FirstClass Fundamentals

Benefits of using FirstClass
Administration of your desktop
Toolbars and menus
FirstClass Résumés

Customizing FirstClass

Modifying desktop environment
Setting personal preferences
Security

FirstClass Communication

Effective Messaging
Mailbox features
Message Forms
Personal Stationery
Creating Presentations

Calendars

Working with Calendars
Calendar preferences and permissions
Calendar permissions

Conferences and Collaboration

Messaging from conferences
Managing conferences
Conferences privileges
Online chatting

FirstClass Via the Web

Web client tools
Messaging
Calendaring
Customization
Chat