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 FirstClass Client Mac OS 9 End of Life Notice
Audience
This Product Bulletin is intended for distribution to FirstClass Division's installed base Administrators, Customer Support Center team, Business Development Center team, Account Managers, and Channel Partners.
Description
This is an advance notice of the EOL (end of life) of FirstClass client products support for Apple Mac OS 9 platforms.
EOL is the discontinuance of new releases, SPs (service packs) and quality enhancements for a product. FirstClass Division policy is to provide Customer Support services for an EOL product that is not older than two major releases of a current shipping product.
Effective Date
Beginning with the GA (general availability) of FirstClass 8.2, new FirstClass client products will no longer be available for Mac OS 9 platforms. The GA date for FirstClass 8.2 is targeted for calendar Q2/2006.
At the time of issue of this bulletin, FirstClass Client 8.101 is the most current version released as a component of FirstClass 8.1.
FirstClass client products will be supported for Windows, Mac OS X, and Linux platforms in upcoming new FirstClass major releases and services packs.
FirstClass Client Products for Mac OS X
Apple announced they would stop shipping Mac OS 9 in 2002.
At that time, FirstClass Division recognized that a significant percentage of the installed base would need time to plan and budget for the migration to a Mac OS X environment. To that end, we have supported the Mac OS 9 platform for four years beyond its EOL date. FirstClass Division believes that this should have been a sufficient period to permit the majority of end users to complete the transition to Mac OS X.
Post FirstClass 8.1, Mac OS X platform clients will be developed under a Universal Binary (UB) that will run natively on both Mac Intel and PPC hardware. This focus will enable us to deliver in a timely fashion, a new generation of high performance and high quality FirstClass products for OS X systems.
Contact Information
Sales
To purchase a FirstClass product or user licenses, please contact our Sales Department.
North America
email: sales@firstclass.com
phone: 888.808.0388
Nordic and Baltic Regions
email: sales@opentext.se
phone: +46.18.68.1600
UK, Europe, Middle East, Africa, South America, Australia, Asia
email: international@firstclass.com
phone: +44.1494.679700
Sales Support
To renew or purchase your M&S contract, contact your regional Sales Support center.
North America
For Canada, AK, AZ, CA, CO, NM, OR, TX, WA
email: mnavalez@opentext.com
phone: 519.888.71111 ext 2064 or 888.673.6839 ext 2064
For the rest of North America
email: debra@firstclass.com
phone: 905.762.6347 or 888.588.3444 ext 5
Nordic and Baltic Regions
email: sales@opentext.se
phone: +46.(0)18.68.1600
UK, Europe, Middle East, Africa, South America, Australia, Asia
Contact your local FirstClass reseller
or
phone: +353.61.467424
Customer Support
Site administrators should contact their regional customer support center, if technical assistance is required.
North America
email: support@firstclass.com
Nordic and Baltic Regions
email: support@opentext.se
United Kingdom
email: intl_fcsupport@opentext.com
phone: +0800.9.808.808
Europe, Middle East, Africa, South America, Australia, Asia
email: intl_fcsupport@opentext.com
phone: +44.1494.679749
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