At OpenText, we are committed to providing our customers with accessible, high-quality technical support. We offer a wide range of resources and support services for FirstClass System Administrators, including premium support.
The main source of information, including technical white papers, for FirstClass Administrators is on FirstClass Online. Please log-in here. If you do not have an account please autoregister.
We have made a number of Tips, Tricks and Tools which will help both the new and seasoned FirstClass Administrator better understand various aspects of the product.
For end users, but also of benefit to Administrators, a number of Video Tutorials relating to FirstClass user features are available here.
Our highly experienced technical support team are available to answer your queries should you not find the information you are looking for. Please click here for our Contact Details.
Support News and Information
FirstClass 12 Preview
Check out some behind the scenes information on our exciting upcoming release...FirstClass 12. The new HTML5 web client interface blends the classic FirstClass feature set with a host of social communication tools to provide for a modern and dynamic collo
Issue Identified with Android Mobile Client 188.8.131.5203
We have identified two situations that may prevent users from being able to log in to their accounts after updating to the latest Mobile Client for Android (released 1/8/2013). 1. Sites that have not updated to at least FirstClass Internet Services 11.
FirstClass Mobile for Android Devices - Update
OpenText FirstClass 11 Mobile Client for Android 184.108.40.20603 Release Announcement Date: January 08, 2013 We are pleased to announce that FirstClass Mobile Client for Android has been released. **Bulletin** System Requirements The FirstClass Mobile
Core Server 11.1 B1127 To be released
We are pleased to announce that FirstClass 11.1 Core Server B1127 has passed final Quality Assurance testing. This update will become available to you via your FirstClass Servers' "Update Services" shortly, as well as for download on FirstClass Online (FC
APNS certificate for iOS notifications expired
Systems Affected FirstClass Server version 10.0.0 and later. This fix will be distributed in a future release via the update server, but can manually be applied today. Details As of August 10th, 2012, the original shipping APNS SSL Certificate expired.
Current FirstClass system requirements
For up to date system requirements for all FirstClass products please go to this page: http://www.firstclass.com/products/product_requirements
FirstClass Sync Services 11 build 15 released
We're pleased to announce today that FirstClass Synchronized Services 11 build 15 has passed final QA testing, and will begin shipping to our customers over the next few days via your FirstClass Servers' FC Updates. This update will also appear on Firs
Find the exact version of your FirstClass Server and Internet Services
The technical support team will often ask for the exact version and build of your FirstClass Server or Internet Services, or indeed any of the FirstClass components that you are requesting help for. The build number is important to know as things change e
New FirstClass Clients released
OpenText FirstClass Client 11.042 Release Announcement This is an announcement of the general availability (GA) of FirstClass Client 11.042 for Windows and Mac OS X platforms. US English, UK English, CDN English, Danish, Dutch, Finnish, French, German, I
Punch through calendaring tip - iPhone
For punch through calendaring to work as expected on the iPhone using FirstClass Synchronization Services, the user syncing to the iPhone must have Schedule+Details+Open Items+DownloadAttachment permissions in the specific calendar they are punching throu