FirstClass Customer Support
   
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At OpenText, we are committed to providing our customers with accessible, high-quality technical support. We offer a wide range of resources and support services for FirstClass System Administrators, including premium support.
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Technial Support
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The main source of information, including technical white papers, for FirstClass Administrators is on FirstClass Online. Please log-in here.  If you do not have an account please autoregister.  

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We have made a number of Tips, Tricks and Tools which will help both the new and seasoned FirstClass Administrator better understand various aspects of the product.

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For end users, but also of benefit to Administrators, a number of Video Tutorials relating to FirstClass user features are available here.

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Please visit these links for more information on our Licensing models, and Support Maintenance Contracts as well as our Product Requirements.

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Our highly experienced technical support team are available to answer your queries should you not find the information you are looking for. Please click here for our Contact Details.

Support News and Information

FirstClass 12 Preview Check out some behind the scenes information on our exciting upcoming release...FirstClass 12. The new HTML5 web client interface blends the classic FirstClass feature set with a host of social communication tools to provide for a modern and dynamic collo Full Story...


Issue Identified with Android Mobile Client 1.4.137.12103 We have identified two situations that may prevent users from being able to log in to their accounts after updating to the latest Mobile Client for Android (released 1/8/2013).  1. Sites that have not updated to at least FirstClass Internet Services 11. Full Story...


FirstClass Mobile for Android Devices - Update OpenText FirstClass 11 Mobile Client for Android 1.4.137.12103 Release Announcement Date: January 08, 2013 We are pleased to announce that FirstClass Mobile Client for Android has been released. **Bulletin** System Requirements The FirstClass Mobile Full Story...


Core Server 11.1 B1127 To be released We are pleased to announce that FirstClass 11.1 Core Server B1127 has passed final Quality Assurance testing. This update will become available to you via your FirstClass Servers' "Update Services" shortly, as well as for download on FirstClass Online (FC Full Story...


APNS certificate for iOS notifications expired Systems Affected FirstClass Server version 10.0.0 and later. This fix will be distributed in a future release via the update server, but can manually be applied today. Details As of August 10th, 2012, the original shipping APNS SSL Certificate expired. Full Story...


Current FirstClass system requirements For up to date system requirements for all FirstClass products please go to this page: http://www.firstclass.com/products/product_requirements Full Story...


FirstClass Sync Services 11 build 15 released We're pleased to announce today that FirstClass Synchronized Services 11 build 15 has passed final QA testing, and will begin shipping to our customers over the next few days via your FirstClass Servers' FC Updates. This update will also appear on Firs Full Story...


Find the exact version of your FirstClass Server and Internet Services The technical support team will often ask for the exact version and build of your FirstClass Server or Internet Services, or indeed any of the FirstClass components that you are requesting help for. The build number is important to know as things change e Full Story...


New FirstClass Clients released OpenText FirstClass Client 11.042 Release Announcement This is an announcement of the general availability (GA) of FirstClass Client 11.042 for Windows and Mac OS X platforms. US English, UK English, CDN English, Danish, Dutch, Finnish, French, German, I Full Story...


Punch through calendaring tip - iPhone For punch through calendaring to work as expected on the iPhone using FirstClass Synchronization Services, the user syncing to the iPhone must have Schedule+Details+Open Items+DownloadAttachment permissions in the specific calendar they are punching throu Full Story...

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